This hotel has sanitation problems. The lobby smells like feet. The pool is not cleaned properly. I went swimming and my suit smells awful. Innumerable tiny bugs fly around the lights in the room, and my pillow was filled with these bugs. The workers definitely need customer service training. They don’t have a solution to any problem. The hotel is understaffed. No one greets you when you arrive. When you pull your car up to valet, it takes about 15 minutes to find someone to take the car. This hotel does the bare minimum. Just don’t stay here. I wish I was warned before I booked.
Also I was very lucky to be given free breakfasts with my stay, but where most breakfast buffets are available before 7am, this one starts at 7am. For a working stay where my shift begins at 8am and I have to commute, this is a bit awkward.
Currently staying here. The hotel lobby is beautiful and the room is comfortable. I do love the proximity to the beach and the pools. The service at the counter and the restaurant is okay. Not as friendly and personable as I’ve come to expect from staying in the Marriott in Brunswick, GA. THEY were absolutely phenomenal! Here, they are not un-friendly, but not as welcoming or as helpful as I would expect from these hotels.
I needed a reservation in very short notice due to previous hotel closure (no notice). I was giving Sheraton the benefit of the doubt. My bad. Unfortunately I have to settle. First wrong room (my fault?). Put me in a cheaper room (actually on me). Did not find out until next day windows screwed shut, no working phone (valet/desk/room service) and lights out. Security, (questionable) A person lying on the edge of the pool until 8am. Customer service (customer comes 2nd). When i said how great the place was (not to push), I was met back (mostly) with complaint after complaint (what could they do). I wonder what tomorrow will bring
Booked to stay a week, started ok but soon declined. Breakfast is below average (better off going to neighboring hotels) Service all day was extremely slow. On the 3rd day our room was infested with fire ants on the 10th floor! Staff attempted to resolve and failed. Our other friends bathroom ceiling decided the peel in large sheets. On reporting to reception the staff couldn't care less, so we checked out and moved elsewhere. An apology would have been nice, seemed like just another guest leaving early, shame. Still wonder how valet parking managed to leave rubbish in the car after 100 ft drive! Skills. Feel sorry for those staff who really tried, let down by the whole experience.
My first visit to Miami Beach and I chose this Hotel on price point and good reviews. It's has not disappointed. The location can't be beat as it's right on the beach which is only a few short steps away. The staff have all been very freindly and helpful. The room is generous in size and nice and clean. The only improvement I could suggest would be to the breakfast buffet, at the price I would have expected a higher level of quality. Overall I would highly recommend this location and definitely consider staying again if I come back to the area again.
Four Points By Sheraton Miami Beach is a US Lodging based in Miami Beach, Florida. Four Points By Sheraton Miami Beach is located at 4343 Collins Ave, Miami Beach, FL 33140, USA.
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